Frequently Asked Questions
Everything you need to know about shopping at THE CRONUS SHOP.
Are all electronics sold at THE CRONUS SHOP authentic?
Yes, every product we sell is 100% authentic and sourced directly from authorized manufacturers or licensed distributors. Each item comes with its original serial number and manufacturer warranty.
How long does shipping take for high-value electronics?
We prioritize safe delivery for our tech. Standard shipping typically takes 3-5 business days, while express options are available for 1-2 day delivery. All electronics are shipped with premium tracking and insurance.
What is your return policy for open-box items?
We offer a 30-day return window. If the item is opened, it must be returned in its original packaging with all accessories, manuals, and cables included. A small restocking fee may apply to certain high-end components.
Do you offer technical support for product setup?
Absolutely. Our expert technical team is available via live chat and email to help you with the initial setup, configuration, or troubleshooting of any device purchased from our store.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
How do I track my order once it has shipped?
Once your order is processed, you will receive an automated email containing your tracking number and a link to our carrier's portal to monitor your shipment's progress in real-time.